Frequently Asked Questions

Everything you need to know about shopping with Nalpac.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items in their original, unopened packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.

Do you offer international shipping?

Yes, Nalpac ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the checkout page.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal and Apple Pay.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your data during the checkout process and we never store your full credit card information on our servers.

How long does standard shipping take?

Standard domestic shipping typically takes between 3 to 7 business days, depending on your proximity to our distribution centers.